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APOSDLE - work, learn, collaborate


Scenario 2: Learn

Background: Sandra is a technical expert at HighTech. She has recently been promoted to project manager. In this new role she has now also the responsibility of directly working with the customer to elicit the user requirements of the software application to be developed. In addition, she is responsible for ensuring that the requirements are updated, linked to the design documents, and finally used for testing. In the past she was involved with requirements management (RM) but never in the elicitation process (RE). Also, she feels a little uncomfortable since she is not sure that her team handles requirements according to the company standard.

Learner Support. By glancing at the window offered by the APOSDLE SDL Tool Sandra notices a number of very different available resources associated with RE, structured neatly into categories: templates to document user scenarios, a frequently asked questions list, questionnaires for structured interviews, example documents from other projects, a tutorial about scenario-based RE, a link to a community of practice (COP) platform within HighTech related to the topic, and even an announcement for a RE class to be held in a few weeks. The APOSDLE SDL Tool explains which resources can be used for which purpose and how it all fits into the RE process. In addition, the tool provides Sandra with guidance about how best to approach to learn RE.

Right now Sandra is in a bit of a hurry since the first customer meeting will be held tomorrow. So the first thing she does is look at the COP platform. This platform is an APOSDLE Teaching Tool which knows about Sandra’s work and competency context and helps her identify people with the right know-how to help her learn. She immediately asks some urgent questions and is pointed to a little pre-recorded tour through the available methods. Based on this information and the advice given Sandra decides that she will use the scenario-based RE approach. She switches back to her APOSDLE SDL Tool and selects this approach. She accesses the user scenario templates, skims through the tutorial, and looks at some examples from projects she was involved in. (At that time she was not interested in RE, so she did not learn too much about it. Now the time is right, her motivation high, and the familiar context helps her to understand the new aspects better.) But since Sandra is not only interested short-term in RE but also wants to establish a better RE practice in her team she also signs up for the course offered.

Go to Scenario 3 (Collaborate)

These scenarios have been taken from the following poster publication.